Welcome to Surf Sale Store’s FAQ page! We specialize in high-quality kitesurfing, wakeboarding, and SUP gear at unbeatable prices. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

About Our Store

What does Surf Sale Store specialize in?

We’re your one-stop shop for all water sports equipment, focusing on kitesurfing gear (kites, boards, bars), wakeboarding equipment, SUP boards, and essential accessories like wetsuits, gloves, hoods, and rash guards.

Where do you ship to?

We ship worldwide, excluding some remote areas and parts of Asia. All orders are processed and shipped from our warehouse in Washington, US.

Products Information

What brands do you carry?

We stock premium brands including Ronix, F-One, Slingshot, Ozone, Mystic, Fanatic, and Ocean Pacific – all at discounted prices with regular hot deals up to 75% off!

How do I know what size kite/board to order?

Each product page contains detailed sizing charts. For personalized recommendations, email our gear experts at [email protected] with your weight, skill level, and typical wind conditions.

Do you sell replacement parts?

Yes! We carry a wide selection of Onderdelen (parts) including valves, fins, screws, and repair kits – check our “Onderdelen” category.

Ordering & Payments

What payment methods do you accept?

We accept: Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection.

Is my payment information secure?

Absolutely! We use industry-standard SSL encryption and never store your full payment details on our servers.

Why are your prices so low?

We work directly with manufacturers and buy in bulk to bring you pro-quality gear at outlet prices. Those 70% discounts are real – no catch!

Shipping & Delivery

What are my shipping options?

We offer two shipping methods:
1. Standard Shipping: $12.95 via DHL/FedEx (10-15 days)
2. Free Shipping: On orders over $50 via EMS (15-25 days)

How long does order processing take?

Orders are typically processed within 1-2 business days. You’ll receive tracking information via email once shipped.

Do you offer express shipping?

Currently we only offer our standard and free shipping options to keep prices low for all customers.

Returns & Exchanges

What’s your return policy?

We offer 15-day returns from delivery date for unused items in original packaging. Buyer pays return shipping unless item is defective.

How do I initiate a return?

Email [email protected] with your order number and reason for return. We’ll provide return instructions within 24 hours.

What if my item arrives damaged?

Contact us immediately at [email protected] with photos of the damage. We’ll ship a replacement at no cost to you.

Account & Technical

How do I reset my password?

Click “Lost your password” on the login page and enter your email address. You’ll receive a password reset link.

Why can’t I see my order history?

Make sure you’re logged into the correct account. If issues persist, clear your browser cache or contact our support team.

How do I unsubscribe from emails?

Every newsletter includes an unsubscribe link at the bottom. You can also email us to be removed manually.

Still Have Questions?

Our customer service team is available at [email protected] to help with any other inquiries. We typically respond within 24 hours on business days.

Happy surfing!
The Surf Sale Store Team