At Surf Sale Store, we stand behind our watersports gear like we stand on our boards – with complete confidence. If you’re not 100% stoked with your purchase, we’ll make it right.

1. Our Return Promise

We accept returns within 15 days of delivery for most items. Your gear must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Note on Safety Gear: For the protection of all riders, Handschoenen (gloves), Hoods, and Straps & Bindingen are final sale unless defective.

2. How to Return

Step-by-Step Process:

  1. Request Authorization: Email [email protected] with your order number and reason for return
  2. Wait for Approval: Our team will respond within 48 hours with an RMA number
  3. Package Securely: Use original packaging or equivalent protection
  4. Ship Back: Send to:
    Surf Sale Store Returns
    3098 Ashford Drive
    Washington, US 20200

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Surf Sale Team,

I would like to request a return for the following item(s) from order #[Your Order Number]:

– [Product Name] (Quantity: X)

Reason for return: [Please specify]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

3. Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

For exchanges, we’ll ship your new item once the return is processed. International customers may need to cover additional shipping costs.

4. Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange a free return label and expedited replacement

This applies to all products including normally non-returnable safety items.

Questions? Our customer crew is ready to help at [email protected].

Now get back to the waves – we’ll handle the rest.

– The Surf Sale Store Team