At Surf Sale Store, we’re as committed to getting you the right gear as you are to catching the perfect wave. Here’s everything you need to know about shipping your stoke and our hassle-free return policy.

Shipping Information

Order Processing

We get your gear ready to ride in 1-2 business days after your order is placed. Weekends and holidays may add slight delays.

Shipping Options

We offer two ways to get your watersports equipment to you:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Best for when you need your gear fast
  • Free Shipping (Orders $50+):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Great for budget-conscious surfers

Note: We ship worldwide except to some Asian countries and remote locations. If you’re unsure about delivery to your area, just email us at [email protected] before ordering.

Our Return Promise

Not completely stoked with your purchase? No worries – we’ve got your back like a good surf buddy.

Return Basics

  • Return window: 15 days from delivery date
  • Condition: Unused, in original condition with all tags attached
  • Packaging: Must include original packaging
  • Proof of purchase: Required for all returns

Non-Returnable Items

For everyone’s safety, these items are final sale unless defective:

  • Handschoenen (gloves)
  • Hoods
  • Straps & Bindingen

How to Return

Follow these simple steps to send back your gear:

Step 1: Request Authorization

Email us at [email protected] with:

  • Your order number
  • Reason for return

Step 2: Wait for Approval

Our team will respond within 48 hours with:

  • Return authorization (RMA number)
  • Detailed return instructions

Step 3: Package Securely

Use the original packaging or equivalent protection to prevent damage in transit.

Step 4: Ship Back

Send your return to:

Surf Sale Store Returns
3098 Ashford Drive
Washington, US 20200

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Surf Sale Team,

I would like to request a return for the following item(s) from order #[Your Order Number]:

– [Product Name] (Quantity: X)

Reason for return: [Please specify]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

For exchanges, we’ll ship your new item once the return is processed. International customers may need to cover additional shipping costs.

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange a free return label and expedited replacement

This applies to all products including normally non-returnable safety items.

Questions?

Our customer crew is ready to help at [email protected].

Now get back to the waves – we’ll handle the rest.

– The Surf Sale Store Team